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Last updated: May 31, 2026

Order Processing Time

All orders are processed within 1 to 3 business days after payment is received and verified. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order has been shipped.

Shipping Time

After your order is processed, estimated delivery time is 3 to 7 business days within the United States. Please note that delivery times are estimates and may vary depending on your location and carrier availability.

Shipping Carriers

We ship using trusted carriers including USPS, UPS, and FedEx. The carrier will be selected based on your location and order size to ensure safe and timely delivery.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your delivery status on the carrier’s website.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. We offer free shipping on qualifying orders — check our website for current promotions.

Preorder Shipping

Preorder items will ship as soon as they become available. You will be notified by email when your preorder is ready to ship. Processing and shipping times apply from the date of shipment, not the date of order.

International Shipping

At this time, we primarily ship within the United States. For international shipping inquiries, please contact us at support@prismhobby.com.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@prismhobby.com. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

• Email: support@prismhobby.com
• Address: 17430 E Bellewood Cir, Aurora, CO 80015