Last updated: May 31, 2026

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At PrismHobby, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging, unopened and undamaged
• Accompanied by proof of purchase or order number

Non-Returnable Items

The following items cannot be returned:

• Opened trading card boxes, booster boxes, or packs
• Items marked as Final Sale
• Preorder items that have already shipped
• Damaged items due to misuse or mishandling by the customer

Refund Process

Once we receive your returned item and inspect it, we will notify you by email about the status of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@prismhobby.com within 7 days of delivery.

Preorder Cancellations

Preorders may be cancelled before the item ships. Once a preorder has shipped, our standard return policy applies. To cancel a preorder, please contact us as soon as possible at support@prismhobby.com.

Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

Contact Us

• Email: support@prismhobby.com
• Address: 17430 E Bellewood Cir, Aurora, CO 80015